399bt Privacy Policy

399bt is a trusted online betting and casino platform operating for users in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information. This privacy policy describes what types of information we collect, how that information is used, in what circumstances it may be shared with third parties, and what steps we take to protect your data.

This policy may be updated from time to time. For any significant changes, we will post a notice on our platform. The latest version will always be available on this page.

1 What Information We Collect

When registering on the 399bt platform and using our services, we may collect various types of information. A detailed description of that information is provided below:

1.1 Information You Provide Directly

When you create an account on our platform, carry out transactions, or contact our support team, you provide the following information yourself:

• Full name, date of birth, and gender
• Email address
• National ID card or passport details (for age verification)
• bKash, Nagad, Rocket, or Upay mobile banking number
• Bank account details (for withdrawals)
• Security questions and answers

1.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device identification details
• Browser type and version
• Operating system information
• Session duration and click patterns (log data)
• Cookie and local storage data
• General location information (at country and city level)

1.3 Transaction-Related Information

We keep records of all financial transactions carried out on our platform. This includes deposit amounts, withdrawal history, bonus usage, and details of betting activity.

2 Purpose of Using Information

At 399bt, we use the information we collect only for specific and legitimate purposes. The main purposes of our data use are described below:

2.1 Account Management and Service Delivery

• Creating, verifying, and keeping your account secure
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Improving the functionality of our platform
• Technical support and troubleshooting

2.2 Identity Verification and Age Confirmation

To ensure responsible gaming, we verify the age of every user. Only individuals aged 21 or above may use the 399bt platform.

2.3 Security and Fraud Prevention

• Preventing unauthorized access to accounts
• Detecting suspicious transactions
• Preventing money laundering and fraud
• Detecting the creation of multiple accounts

2.4 Communication and Support

We may use your email address to send important account notifications, transaction confirmations, and promotional information. You can opt out of promotional emails at any time.

3 Data Storage and Security

399bt applies industry-standard security measures to protect your personal information. All our data is protected by SSL (Secure Socket Layer) encryption technology, which keeps your data safe from any external threats during transfer.

3.1 Technical Security Measures

• 256-bit SSL encryption on all connections
• Encrypted data storage on secure server infrastructure
• Regular security audits and vulnerability testing
• Two-factor authentication support
• Automatic session expiry

3.2 Data Retention Period

We retain your information for as long as it is necessary to provide services or to fulfill legal obligations. Even after an account is closed, some information may need to be kept for a defined period for regulatory and legal reasons.

3.3 Employee Data Access

399bt employees may only access the information necessary to carry out their responsibilities. All employees are bound by strict confidentiality agreements and are accountable for any data breach.

4 Cookies and Tracking Technology

399bt uses cookies and similar technologies to improve platform functionality and make your experience smoother.

4.1 Types of Cookies

• Essential Cookies: Required for login status and session security. Disabling these will prevent the platform from working properly.
• Functional Cookies: Remember your preferences such as language and interface settings.
• Analytics Cookies: Help us understand which pages are used most and improve the platform.
• Security Cookies: Detect suspicious activity and fraudulent login attempts.

4.2 Cookie Controls

You can disable non-essential cookies from your browser settings. However, this may limit some features of the platform. Essential cookies cannot be turned off as they are required for the core functions of the platform.

5 Sharing Information with Third Parties

399bt does not sell your personal information. However, information may be shared in a limited way in the specific circumstances below:

5.1 Payment Processors

To process financial transactions, we share necessary information with bKash, Nagad, Rocket, Upay, and approved banks. These third-party service providers operate under strict confidentiality agreements and may not use the information they receive for any other purpose.

5.2 Game Service Providers

During gameplay, technology from providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe is used. Information shared with them is limited to game operation only.

5.3 Legal Obligations

We may be required to disclose necessary information to legal authorities in response to court orders, government directives, or legitimate investigations. In such situations, we are always ready to comply with the law.

5.4 Business Transfers

If 399bt undergoes any business restructuring or acquisition in the future, user data may be transferred. In that case, the new authority will also be required to follow the terms of this privacy policy.

6 Your Rights and Controls

As a user of 399bt, you have the following rights over your personal information:

6.1 Right to Access Information

You can contact us at any time to find out what information we hold about you. In response to such a request, we will provide you with full details within a reasonable time.

6.2 Right to Correct Information

If any information in your account is incorrect or incomplete, you can request a correction. Providing accurate information is important for both you and us.

6.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, due to legal obligations and regulatory requirements, some information may need to be retained for a defined period.

6.4 Right to Opt Out of Marketing Communications

You can opt out of receiving our promotional emails and notifications at any time. To do so, click the unsubscribe link at the bottom of any email or let our support team know.

6.5 Right to Close Account

You can request to close your account at any time by contacting us through our 24/7 live chat support or by email. All pending withdrawals will be processed before the account is closed.

7 Protection of Minors' Information

399bt is for individuals aged 21 or above only. We do not knowingly collect any personal information from minors. If we become aware that a minor has used our platform, their account will be closed immediately and any collected data will be deleted.

National ID card or passport details are requested during account registration for age verification. This process prevents minors from accessing our platform.

8 Our Response to Data Breaches

We always work to protect your information. Even so, if a security breach occurs, we will follow the steps below:

• An internal investigation will be launched immediately after the incident is identified
• Affected users will be notified by email within a reasonable time
• Immediate technical measures will be taken to limit the impact of the breach
• Relevant legal and regulatory authorities will be informed
• Security measures will be further strengthened to prevent the same incident from occurring in the future

If you suspect a data breach, please contact our support team. Our security team is active 24/7 and responds quickly.

9 Changes to the Privacy Policy

399bt may update this privacy policy from time to time. Reasons for changes may include:

• Legal or regulatory changes
• Changes to our services or technology
• Initiatives to further improve your privacy protection
• Adopting industry-standard best practices

For significant changes, we will show a notice on our platform and inform registered users by email. The "Last Updated" date at the top of this page always indicates the current version. Continued use of the platform after changes have been made will be taken as your agreement to the new policy.